Complete Care Cancelation Policy

At Complete Care Physio clinic, we kindly remind you that adhering to our cancellation policy allows us to optimize the availability of appointments, enabling us to accommodate more individuals in need.
  1. To minimize waiting times and ensure smooth operations, we strictly enforce our No Show/Cancellation Policy for all patients.
  2. If you find it necessary to cancel or reschedule your appointment, we kindly request that you get in touch with us at least 24 hours in advance. You can reach us by phone or email.
  3. In the event that you are unable to reach us directly, we acknowledge and accept voicemails or emails left 24 hours prior to your appointment.
  4. Failure to provide the required 24 hours notice for cancellation or rescheduling, or missing your appointment altogether, will result in a fee being applied. This fee may be equivalent to the full cost of your originally scheduled appointment.

By adhering to these rules, we aim to optimize our scheduling system, reduce waiting times, and demonstrate courtesy to all our patients. Your cooperation in following these guidelines is greatly appreciated.

How to Avoid the Fee

Consider the following alternatives to prevent incurring a fee:

  • Reschedule your appointment to a different time on the same day, either with the same therapist or a different one.
  • If feasible, arrive slightly late for your session (within a 15-minute limit, unless absolutely necessary) to retain the appointment without penalty.
  • When you receive a reminder email or text message, opt to be placed on a waitlist instead of canceling your appointment.
  • In the event of potential snow days, make sure to proactively contact the clinic by phone or email beforehand to avoid any session fees.
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Remember That

Prolonged waiting periods have significant and negative consequences for the healthcare system and health outcomes, leading to:

  • Cancellations or delays of procedures and appointments
  • Disease progression
  • Financial loss
  • Deterioration of health outcomes
  • Economic impacts
  • Mental health impacts

Let’s show empathy and support to each other!